When You Call a Restaurant, You Might Be Chatting With an AI Host

AI voice hosts are becoming increasingly common at restaurants across the US. These systems can answer basic questions, handle reservations, and provide information about the restaurant 24/7. Companies like Maitre-D AI, Newo, RestoHost, and Slang are competing for market share, with some restaurants receiving up to 1,000 calls per month. The technology aims to reduce staff workload and improve customer service, especially for last-minute bookers, tourists, and older patrons. Restaurant owners report that AI hosts handle most inquiries effectively, freeing up human staff to focus on in-person guests.