This 28-Year-Old AI Founder Thinks His Customer Service Startup Can Beat Out Companies 10x His Size
SMRTR summary
Jesse Zhang, the 28-year-old CEO of AI startup Decagon, is taking on tech giants like Salesforce despite his company being significantly smaller. Founded two years ago, Decagon provides AI-powered customer service agents that handle refunds and product questions for over 100 companies including Notion and Duolingo. The startup has reached a $1.5 billion valuation and grown from $10 million to $30 million in annualized revenue this year, positioning itself as a scrappy competitor against established players with larger resources and customer bases.
SMRTR provides this summary for quick context. The original article belongs to Forbes.
Read the original article