Phone network employs AI "grandmother" to waste scammers' time with meandering conversations
SMRTR summary
A new AI called Daisy, created by UK mobile network O2, combats phone scammers by imitating a talkative elderly woman. The AI keeps fraudsters on the line for up to 40 minutes, wasting their time and preventing them from targeting real victims. Daisy transcribes caller voices, generates responses through a custom language model, and uses AI text-to-speech for replies. O2 developed this tool after research showed 71% of Brits want revenge on scammers without wasting their own time.
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