Klarna is hiring humans again as AI replacements offer "lower quality" output

Klarna, a fintech company that invested heavily in AI to replace workers, is now hiring more people for customer service. CEO Sebastian Siemiatkowski acknowledged that AI chatbots offer lower quality service than humans, despite being cheaper. The company wants to ensure customers can always speak with a real person. This change follows Klarna's previous hiring freeze and plans to reduce its workforce. The new remote customer service positions will target students, rural populations, and loyal Klarna users.