Banks Adopting AI Agents After Seeing Benefits of AI Chatbots
SMRTR summary
Financial institutions are increasingly adopting AI chatbots and agents for various tasks. BNY Mellon uses AI agents to spot system vulnerabilities and validate payments, while JPMorgan Chase has a general AI chatbot accessible to 230,000 employees. Both banks are exploring expanded AI capabilities, with BNY partnering with OpenAI and JPMorgan developing its LLM Suite platform. A PYMNTS Intelligence report indicates that highly automated companies are more likely to consider adopting agentic AI than those relying on manual workflows.
SMRTR provides this summary for quick context. The original article belongs to PYMNTS.
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