Judge rules SiriusXM’s annoying cancellation process is illegal
SMRTR summary
A New York judge ruled SiriusXM's cancellation process illegal, violating federal law requiring easy subscription cancellations. The company must change its practices for New York customers, following a lawsuit by the state's Attorney General over deliberately prolonged cancellation calls and multiple retention offers.
SMRTR provides this summary for quick context. The original article belongs to The Verge.
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