The Real Reason SaaS Companies Are Dying: They're Solving Dead Problems
SMRTR summary
A designer recounts working with a collaboration startup that raised $43M in 2019 to solve remote work challenges. Despite shipping 40 new features over two years, they grew from 1,247 to just 1,251 customers before shutting down in 2024. The company kept building solutions for problems that no longer existed as remote work became standard and teams needed consolidation, not more collaboration tools.
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