The project that made me question the UX process
SMRTR summary
Rigid UX frameworks like the double diamond can become obstacles when real projects have tight deadlines and shifting priorities. Through a high-pressure mobile banking redesign with only three weeks, three practical lessons emerged: scale the process to fit the project, blend research and design phases when needed, and loop in developers and stakeholders early to avoid costly late-stage surprises.
SMRTR provides this summary for quick context. The original article belongs to LogRocket.
Read the original article