Don’t Build Chatbots — Build Agents With Jobs
SMRTR summary
AI agents in business are becoming more prevalent, but unconstrained access poses risks. To maximize reliability and usefulness, companies should focus on closed-world problems, create purpose-built agents with specific tasks, and design tools tailored for AI use. This approach enhances predictability, security, and scalability while reducing errors and hallucinations. Proper governance, testing, and human oversight remain crucial for effective enterprise AI implementation.
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