Why isn't AI diffusing faster?

A business owner tested AI automation on his family's small ecommerce store over six months, finding that while early attempts at customer service automation failed due to model limitations, recent breakthroughs using advanced language models now save 1-3 hours daily by automatically drafting responses based on historical email patterns. The experience reveals that AI diffusion remains slow primarily due to organizational readiness challenges and lack of technical talent, even though current models are capable enough for substantial white-collar work automation.