Why AI Agents Suck So Bad
SMRTR summary
DJI's AI customer support agent failed to assist with a LIDAR repair request, highlighting inefficiencies in current AI support systems. Many companies use cheap, ineffective Retrieval Augmented Generation models for complex customer support, leading to frustrating user experiences and potentially damaging brand loyalty.
SMRTR provides this summary for quick context. The original article belongs to Daily.dev.
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