Stop Building LLM Wrappers: Domain Knowledge Is the Only AI Moat That Lasts

Generic AI features that simply wrap models like ChatGPT are becoming interchangeable — any competitor can ship the same thing in weeks. The real competitive edge in SaaS comes from deep domain knowledge: understanding exactly how customers like Blake, a two-crew electrician, actually work. Jobber built AI tools around Blake's real friction points — missed after-hours calls, slow quote follow-ups, and time-consuming client messages — creating outcomes no off-the-shelf model can replicate.