Starbucks brews up AI to support baristas, not replace them
SMRTR summary
Starbucks unveils "Green Dot Assist," an AI assistant for baristas and managers. The tool, built on OpenAI and Microsoft Azure, will help with drink recipes, equipment troubleshooting, and scheduling. A trial at 35 locations precedes a broader rollout planned for fiscal 2026, as Starbucks shifts focus from customer-facing automation to employee support.
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