Sam Altman warns AI could wipe out entire job categories, customer support roles most at risk
SMRTR summary
Sam Altman, OpenAI CEO, warns that generative AI could eliminate entire job categories, particularly customer support roles. He believes AI agents can outperform humans in customer service and even match doctors in diagnostics. Despite potential benefits, Altman expresses concerns about AI's rapid advancement and its potential for misuse in financial systems and fraud.
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