Salesforce CEO Marc Benioff slams Microsoft Copilot as "a disaster"
SMRTR summary
Marc Benioff, CEO of Salesforce, criticized Microsoft's AI efforts, particularly its Copilot feature. He claims customers don't take it seriously and barely use it. Benioff also pointed out that Microsoft is relying on external technology from OpenAI rather than developing AI in-house. This comes in response to Microsoft CEO Satya Nadella's prediction that software-as-a-service companies could struggle with the rise of AI chatbots. Salesforce has launched its own AI platform, Agentforce 2.0, to compete in this space.
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