SMRTR AISep 17, 2025PYMNTS

OpenAI Says 70% of ChatGPT Use is Non-Work Related

SMRTR summary

OpenAI's research reveals ChatGPT is increasingly used for personal rather than professional purposes, with non-work messages growing from 53% to over 70%. The study shows practical guidance, information seeking, and writing comprise nearly 80% of conversations, while adoption has broadened demographically with growing female users and rapid expansion in low-income countries.

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