Meta has been secretly relying on Google's AI for customer service, ad tools, and content moderation – then got cut off

Meta had secretly been using Google's Gemini AI for customer service, advertising tools, coding, and content moderation — choosing it over its own Llama models because Gemini performed better. But around March 2025, Google warned Meta it couldn't supply the capacity Meta needed, disrupting internal projects and forcing employees to limit AI usage. The situation highlights Meta's vulnerability since, unlike rivals, it runs no cloud business of its own.