How to Choose Between Deploying an AI Chatbot or Agent
SMRTR summary
AI agents are emerging as autonomous tools that can retrieve data and act on it, unlike reactive AI chatbots. Agents can complete multistep tasks independently, while chatbots only respond to prompts. Businesses must consider complexity, budget, and IT skills when choosing between chatbots and agents for customer service, operations, or employee support.
SMRTR provides this summary for quick context. The original article belongs to PYMNTS.
Read the original article