Americans ask AI for health care. Hospitals think the answer is more chatbots.
SMRTR summary
With one-third of Americans already using AI chatbots for health advice due to care access barriers, major hospital systems like Hartford HealthCare and Epic are rolling out their own medical chatbots to capture this demand and provide safer alternatives to commercial AI tools. However, experts warn these hospital-branded chatbots lack evidence of improving patient outcomes and raise concerns about safety, liability, and monitoring adequacy.
SMRTR provides this summary for quick context. The original article belongs to Ars Technica.
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