AI usage is stalling out at work from lack of education and support

A new Boston Consulting Group survey reveals AI adoption has stalled among frontline workers, with usage dropping slightly from last year. Key obstacles include lack of training, limited tool access, and insufficient management support. While 72% of workers use AI regularly, deployment is often basic rather than advanced. Companies focusing on reimagining processes with AI see better results but face higher employee concerns about job loss. Only 13% of firms have implemented AI agents in workflows despite high future expectations.