SMRTR AIOct 1, 2025PYMNTS

AI Moves Banks From Solving Problems to Building Experiences

SMRTR summary

Banks are adopting "cognitive banking" using AI to analyze customer data and anticipate needs proactively. This approach, like Bank of America's AskGPS tool, could retain 72% of customers demanding personalized service.

SMRTR provides this summary for quick context. The original article belongs to PYMNTS.

Read the original article
SMRTR AI

Get the next batch of curated stories in your inbox.

This archive is built from SMRTR newsletter stories. Subscribe for hand-picked stories without the extra noise.

Related Stories

Browse AI
AIAug 25, 2026

Your brain on AI

AI chatbots can improve fake news detection by 21%, but prolonged use may reduce independent judgment by 15%. Question-based chatbots better develop critical thinking skills,...